18 Best Shopify Live Chat Apps

1. WhatsApp Helpdesk + Marketing

WhatsApp helpdesk by DelightChat is your ultimate customer support buddy, bringing all your customer inquiries from WhatsApp, Instagram, Facebook, Email, and Live Chat into one super-convenient dashboard. But wait, there’s more! They offer a fantastic WhatsApp Marketing suite with the Official API as well. You can send WhatsApp Broadcasts to your customers, recover abandoned shopping carts like a pro, keep them in the loop with order tracking updates, and even verify cash on delivery orders.

It’s like an all-in-one place for your orders. Your customers will love you for your top-notch service, and your sales will soar with the power of WhatsApp.

Key features of this app include:

• Connect multiple Shopify stores
• Analytics for customer support tickets
• Integration with various channels
• Mobile app for both iOS and Android
• WhatsApp chatbot to automate replies

personalized onboarding calls for smooth initiation

• Help articles to assist you with any issues you struggle with
• Complete market ROI analysis
• Abandoned cart recovery features
• Automation on upselling and cross-selling

Pros:

• Integrates with various platforms like WhatsApp, Instagram, Facebook, Email, and Live Chat
• Costs only $49 dollars to get started, making it a great choice for small businesses
• Streamlines answering repetitive questions through automation
• Improves team collaboration on tickets by tagging members and leaving internal comments
• Connects unlimited Shopify stores and team members

Cons:

• Integrates only with Shopify, which is a major restriction

Pricing:

The basic plan starts at $49 per month, supporting 5000 marketing contacts and 1000 support tickets. Their flagship plan is priced at $299 per month and supports 30000 marketing contacts and 6000 support tickets.

Trial Period: A 14-day free trial is available.

Shopify App Store Rating: 4.7/5

2. Facebook Chat Box ‑ Live Chat

Facebook Chat Box, by Autoketing, keeps the conversation flowing between store owners and their customers via Facebook Messenger. No more interruptions, just seamless communication.

What’s more, it’s not just about real-time chats – it’s a goldmine for storing those conversations, perfect for future marketing campaigns. Plus, it’s your secret weapon to nudge customers who left items in their carts. A friendly Facebook message reminder, and they’ll be back to checkout in no time. It’s like having a personal shopping assistant right at your fingertips.

Key features included in this app are:

• Live chat for customers to send messages to your Facebook page
• Popup to encourage sign-ups
• Abandoned cart recovery options
• Marketing campaigns through messenger
• Notifications for order status

Pros:

Makes it easy to send messages to Facebook page through FB Messenger
Encourage online conversations through easy messaging for more engagement
Popups to offer discounts for higher conversion rates

Cons:

Sometimes, the popup doesn’t function well, leading to frustration
The website fails to load sometimes when integrated with the app
The possibility of customization is quite limited

Pricing:

The app is totally free. You can install it and start using it without spending a penny.

Trial Period: There is no trial period since the app is free to use.

Shopify App Store Rating: 4.6/5

3. Reamaze Live Chat & Helpdesk

Reamaze stands out as a strong competitor alongside names like DelightChat, Gorgias, and Richpanel. With a focus on seamless customer query resolution, Reamaze’s standout feature is its live chat functionality. But it doesn’t stop there; Reamaze is all about boosting your business by enhancing customer engagement.

They’ve got AI chatbots and AI-powered live chat geared towards driving sales and turning shoppers into happy, loyal customers. Plus, their unified helpdesk inbox and CRM system make it a breeze to keep track of all customer interactions from various sources, be it email, social, SMS, or calls, and link them to orders, revenue, returns, and reviews in a single view.

Some of the essential features this app offers are:

• Compatible with Smile.io, Klaviyo, Shipstation, Octane.ai, and 20+ more, SMSbump
• AI chatbots and AI-powered live chat for automation
• All conversations in one inbox
• Manage orders directly from chats
• Satisfaction surveys and push notifications for customer engagement

Pros:

• Offers helpful live chat features and “check order status” bot
• Comes with various features like FAQ search, order status page, pre-built bots, etc.
• You can trigger messages based on aspects like URL/UTM, time on site, and more through their chatbot
• Live dashboard to see users currently interacting with your site to deliver personalized messages
• Integrates with platforms like Shopify, BigCommerce, WordPress, Magento, etc.

Cons:

• Collaboration functionality is not user-friendly, making it difficult to collaborate with internal teams
• Cost depends on the number of users, which can be expensive, especially for small-scale businesses
• It focuses more on resolving tickets rather than building relationships with customers

Pricing:

There are four different pricing plans available for this app that start at $29 per month and go to $899 per month.

Trial Period: A 14-day free trial is available.

Shopify App Store Rating: 4.8/5

4. Easy Messenger (now Messenger:Pro)

With Messenger:Pro, you can offer real-time support through Live Chat using Facebook Messenger. But that’s not all; it takes it up a notch by automating cart recovery campaigns, so you can reduce those pesky cart abandonments and re-engage with customers right when they step away from your store.

These nifty automated messages remind subscribers to finish their orders, ultimately boosting your sales. You can also keep the customer’s love flowing with order confirmation and fulfillment messages, making them feel valued and loyal.

Some crucial features this app brings with it are:

• Recover abandoned carts with automated campaigns
• Automated order confirmation and fulfillment
• Widgets to offer discounts
• Improve conversion and grow your audience base
• Messenger chat widget for customer support

Pros:

• Easy and straightforward to use
• Chat widget appearance is easy to customize
• There is a free plan available

Cons:

• Does not work perfectly on mobile devices
• Quite a basic and entry-level solution

Pricing:

The app offers a free plan with a set number of features. If you want to upgrade, there are paid plans starting at $9.99 per month and going to $99.99 per month.

Trial Period: There is no trial period, but a free plan is available with limited features.

Shopify App Store Rating: 4.8/5

5. Gorgias ‑ Live Chat & Helpdesk

Gorgias is your ultimate eCommerce customer service sidekick. Whether you’re running a Shopify, BigCommerce, or WooCommerce store, Gorgias has your back. With seamless Shopify integration, your support team can deliver top-notch customer service effortlessly. It is your ticket to converting more shoppers and keeping them around. It is all about maximizing revenue, offering a one-stop platform to centralize orders, chats, and even social interactions.

Gorgias offers a lot of features. Here are some of them:

• Compatible with Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations
• All your conversations in one feed
• Order and conversation history
• Edit, view, and cancel orders with the app’s customer view
• Track team activity through live dashboards

Pros:

• Fetch data directly from Shopify to the app’s dashboard
• Easy to modify orders, initiate refunds, and much more
• Tag conversations with custom tags to identify them easily
• Integrates with multiple channels like Facebook, Email, Instagram, and more
• Automate replies to frequently asked questions through customized macros
• Detect customer intents like shipping, refund, exchange, etc., through intent-detection

Cons:

• Complicated user interface, requiring a steep learning curve
• A bit expensive
• Collaboration is not so easy

Pricing:

The app offers four different paid plans, and the basic plan starts at $10 per month.

Trial Period: There is a 7-day free trial available.

Shopify App Store Rating: 4.4/5

6. Richpanel Customer Support CRM

Richpanel is your go-to tool for seamlessly managing all things Shopify support. With Richpanel, you’re in the driver’s seat, effortlessly tracking, handling, and resolving customer queries in record time. Say goodbye to juggling multiple support channels – be it live chat, email, WhatsApp, or social media on Facebook and Instagram. This not only saves precious time but also supercharges your support team’s productivity.

When it comes to your eCommerce store, nailing customer service is the name of the game, and this app assists you exactly at the same point

Richpanel offers some good features that are:

• All conversations in a single inbox
• Faster response to customer inquiries
• Customer self-service
• Integration with more than 50 Shopify apps
• AI-powered chatting

Pros:

• Brings highly-used support channels like live chat, email, Facebook, Instagram, and WhatsApp
• Its self-service feature allows you to eliminate almost 30% of your repetitive queries
• Offer personalized experience to customers by letting them track/view orders, read FAQs, and initiate new conversations
• Integrates with popular eCommerce platforms like Shopify, Magento, and WooCommerce
• Create your own self-service workflows to resolve the most commonly occurring issues itself

Cons:

• Not so intuitive and easy to navigate
• Pricing can be an issue for businesses with less budget since it is a bit expensive
• It does not provide an ideal environment for collaboration

Pricing:

You get three different plans in this app that start at $29 per month and go to $99.

Trial Period: A 14-day free trial is available.

Shopify App Store Rating: 5/5

7. eDesk: Live Chat & AI Helpdesk

eDesk, the helpdesk for major eComm retailers worldwide, makes life easier for your support team and customers. It’s a game-changer for providing top-of-the-line customer experiences across all your channels. Whether it is email, live chat, social media, or your website, with eDesk, you’re in for a profit-boosting treat. Thanks to smart automation that handles routine tasks and offloads your rep burden of doing the repetitive tasks, again and again, every day. Say goodbye to slow responses – your customers will be delighted with faster, more personalized interactions.

With eDesk, you get several features like:

• Faster responses to customer queries
• All your marketplace and social queries in one place
• Complete order history and other crucial metrics
• Smooth collaboration with the internal team on orders

Pros:

• Easy to customize the chat widget to match your branding
• Auto-response makes it easy to respond to queries in times when you get frequent questions
• You can collect feedback through their feedback tool to understand your customers’ experience

Cons:

• Pricing changes according to the number of users, and it can be expensive
• Complex user interface and is a bit challenging to adapt
• Not easy to get support for your issues

Pricing:

There is a free plan available in this app, and the paid plans begin at $49/month and go to $199/month.

Trial Period: A 14-day free trial is available along with a free plan.

Shopify App Store Rating: 4.4/5

8. HelpCenter

HelpCenter is a powerful eCommerce solution to simplify customer service and communication through four major solutions that are: FAQ builder, HelpDesk ticketing, Live Chat, and Tabs. This app keeps all your inquiries from email, chat, and Facebook Messenger in one place, so you don’t hop between different tools to check your messages. Furthermore, it also provides real-time assistance through live chat and chatbots to automatically answer repetitive questions.

Here are some key features this app brings with it:

• Unlimited FAQ and FAQ translation
• Chatbot and live chat app
• Help desk ticketing system
• Product tabs with descriptions
• Self-service widget

Pros:

• The free plan makes it perfect for small and mid-sized businesses
• Drag-and-drop editing simplifies processing
• Easy to set up and use, you can get started with it without any coding skills
• Works smoothly even with multiple Shopify stores connected from the same account
• Lets you manage all inquiries from emails, live chat, or FB Messenger, providing an omnichannel customer service experience
• Budget-friendly plans with a bunch of features
• Offers also order management and customer purchase history

Cons:

• Integrates with Shopify stores only
• Doesn’t integrate with major platforms like WhatsApp

Pricing:

There is a free plan available, and the paid plans start at $8 and go to $100 per month.

Trial Period: A 15-day free trial is available along with a free plan.

Shopify App Store Rating: 4.6/5

9. POWR Live Chat | FB Messenger

This app is a great solution for those who want to integrate their Facebook Messenger with the Shopify store. You can install it in no time with ease, and no coding skills are required for it. You can customize it according to your branding and automate new chats. It also delivers notifications on your mobile device for an on-the-go experience.

POWR Live Chat gives you amazing features like:

• Instant live chat with customers
• Chat setting customization options
• Automated personal message upon entering the chat
• Customizable design to set your avatar or image, colors, shape, position

Pros:

• You can connect to any Facebook page from your site and live chat
• Works well on mobile devices for a better on-the-go experience
• Various personalization options are available, like custom images, backgrounds, colors, and font

Cons:

• Limited features for a live chat app
• Support is not always quick at responding to queries
• If you decide not to use the app, getting a refund or removing the code isn’t quite easy

Pricing:

The app offers a free plan, and the paid plans begin at $5.49 per month and go to $89.99.

Trial Period: There is no trial period, but a free plan is available.

Shopify App Store Rating: 4.6/5

10. GetButton: WhatsApp, FB & More

GetButton creates a chat widget for you that redirects visitors directly to messaging apps like FB messenger, WhatsApp, Viber, Line, or even a contact form so they can have a conversation there. Using this app, you can combine more than 20 buttons into a single floating button and tweak it the way you want to change the size, color, image, etc. It works will all types of themes and installs within 60 seconds on your store.

With GetButton, you get some helpful features such as:

• Integrates with 20+ messengers like Facebook Messenger, WhatsApp, Viber, Snapchat, Telegram, LINE
• Floating contact form to generate more leads and sales
• Greeting message for better visibility and engagement
• Customizable button image size, color, and more

Pros:

• Compatible with several chatting platforms like Facebook Messenger, WhatsApp, Viber, Snapchat, Line, Telegram
• Easy to install and customize. You can tweak its appearance to match your branding
• Runs smoothly on desktop and mobile

Cons:

• Being a live chat solution, it is quite basic
• Though a free trial is available, the important features you need come under paid plans
• It can leave an impact on your website speed and slow it down a bit

Pricing:

There is a paid plan available that starts at $4.99 per month.

Trial Period: A 14-day free trial is available.

Shopify App Store Rating: 4.3/5

11. PingMe Facebook Messenger Chat

This is a one-click integration that allows you to chat with your customers with ease. Using this app, you can keep your conversations persistent across your Shopify stores, FB, and Instagram. It also provides you with helpful insights, centralized customer engagement, and real-time messages to save your effort and money.

Here are some of the key features you get in this Shopify app:

• Live chat support for improved customer support
• All customer engagement in one place
• Makes remarketing easier for you
• Insightful analytics for better customer analysis
• Appealing chat widget that fits well with every theme

Pros:

• Easy to connect your Facebook page and live chat through Facebook messages
• Set business hours to Enable/Disable Live Chat
• You can save the complete history of your conversation with the clients to have a full overview on one page

Cons:

• Some reviews say that the chat function in this app does not work
• The chat widget does not look so professional
• Their support system is a bit slow, and it may take time to get your issues resolved

Pricing:

The app offers a free plan, and paid plans are also available that start at $2.49 per month and go to $6 per month.

Trial Period: A 7-day free trial is available.

Shopify App Store Rating: 4.8/5

12. ProProfsChat

Using ProProfsChat, you can provide 24/7 assistance to your customers. It is a great tool for recovering abandoned carts and uplifting your revenue. This app automates your customer support through human-like chatbots to engage shoppers and offload your customer support team’s burden.

With ProProfsChat, you get features like:

• Easy conversation routing in your team
• Triggered chats based on customer’s behavior
• Personalized and real-time experience for customers
• Chatbots to stay online even if your team is on leave

Pros:

• Works with multiple platforms like MailChimp, WordPress, Microsoft Dynamics, Magento, Wix, Salesforce CRM
• Automates your support with ease
• Offers more than 100 configurations to personalize the experience

Cons:

• You won’t find enough reviews about the app, making it hard to trust it
• Costs a bit much for the paid plan
• Offer fewer features than others, which is a big turn-off

Pricing:

A free plan is available for the app, and the paid plan costs $29.99 per month.

Trial Period: A 15-day free trial is available.

Shopify App Store Rating: No reviews.

13. Tidio Live Chat

Among other Shopify live chat apps, Tidio is a Shopify live chat app that Tidio Ltd. designed to help you talk to your customers and solve their queries quickly. With Tidio, your team can directly speak to customers whenever needed. The app provides a single dashboard to watch live chats and emails all in one place. You can also make a special chat widget for your Shopify online store, encouraging customers to start real-time chats.

The main features of Tidio Live Chat include:

• See information about website visitors in real time.
• Use the app on computers and mobile devices.
• Control who can access accounts.
• Use JavaScript API to customize,
• See when someone is typing.
• Add notes about visitors’ profiles.
• Communicate across different channels.
• Works with more than 200 other tools.

Pros:

• Tidio works with various business software commonly used in online selling.
• It can send automated responses to common questions.

Cons:

• This Shopify live chat app has some basic features that might not match your needs, especially for the ticketing system.
• You can not manage customer conversations from Instagram, Twitter, and WhatsApp.

Pricing:

Tidio offers a free plan with limited features. Paid plans start at $18 monthly, billed annually, and include additional features such as automation, email marketing, and more.

Trial Period: A 7-day free trial is available for their paid plans.

Shopify App Store Rating: 4.8/5

14. Tawk.to Live Chat

Tawk.to Live Chat is an essential Shopify live chat app that helps you track website visitors and interact with them in real-time. It even has audio and video call features to make the conversation more helpful and exciting. You can manage customer support tickets on the app and assign them to particular customer care team members.

Key Features of this Shopify Live Chat app:

• Watch visitors in real-time.
• Available in over 45 languages.
• Works on Android and iOS.
• Has a built-in knowledge base.
• Pre-made messages for quicker replies.
• Multiple chats option to answer questions.
• Unlimited chats or agents
• Use tags to organize chats.

Pros:

• You can create knowledge bases for both your team and customers.
• They offer free key features and only charge for extra services.

Cons:

• This Shopify live chat app is designed for something other than online store owners and needs all the essential features specific to them.
• The way it looks and works could be smoother.

Pricing:

The basic version of Tawk.to is a free plan. Additional features like branding removal and advanced analytics are available in the paid plan at $15 monthly.

Trial Period: No trial period due to the free nature of the app.

Shopify App Store Rating: 4.4/5

15. Facebook Messenger Marketing

Facebook Messenger Marketing, one of the best live chat apps designed for Shopify users, utilizes the Facebook chat box to help eCommerce store owners connect with their customers live. It’s easy to set up and has customization options to send tailored messages to customers.

Key features of the Facebook Messenger Marketing app include:

• Remind customers about their abandoned carts through an abandoned cart campaign to encourage customers to complete their purchases.
• Greet visitors with a welcoming pop-up message when they visit your store.
• Display an ‘Add to Cart’ widget, allowing customers to add items to their shopping cart quickly.
• You can choose where the chat widget appears on your website.
• Customization options are available for the live chat icon’s appearance and color to match your brand.
• Target specific devices and pages with your messages for a more personalized approach.
• Apply your own custom CSS to further tailor the appearance of the live chat widget on your website.

Pros:

• Your customers can effortlessly subscribe to receive your store’s updates and promotional offers with just one click.
• The platform provides upselling options and assists you in maximizing sales chances by monitoring consumer behavior.

Cons:

• Some users have encountered problems with the app’s stability, which could affect its reliable operation.
• Facebook Messenger Marketing lacks a proactive technical customer support team, making it potentially challenging to get timely assistance.
• The platform has minimal integrations with other popular software commonly used in e-commerce.

Pricing:

A free plan is available with essential features and limited recipients. The paid plan costs $9 monthly, including advanced features and increased recipient limits.

Trial Period: 30-day risk-free trial period.

Shopify App Store Rating: 4.6/5

16. Formilla Live Chat

Fomilla Live Chat is one of the best live chat apps that offers a free live chat service that lets you talk with your website visitors in real time. This live chat software has a free forever plan, but if you want extra features. you can pay for the same. They even have customizable chatbots to solve customer queries.

Key features of Formilla Live Chat include:

• You can organize your chats into different departments of the customer support process.
• You can monitor real-time website visitors.
• Share files through the live chat.
• Use pre-written responses if you have common answers
• Smart chatbots that can talk like humans.
• Compatible with Android and Apple business chat.
• Put chat widgets in emails and on Facebook Messenger to get leads.
• Works in multiple international languages.
• Integrate with other apps.

Pros:

• You get stats about your visitors, like what pages they looked at and how long they stayed.
• You can make chatbots to help with customer conversations.

Cons:

• The basic version is pretty cheap, but you might need to pay for a more expensive plan to get the essential features.
• It’s not the best if you want to have the advanced automated features.
• It doesn’t work with all the different apps out there.

Pricing:

Formilla offers a free plan with essential features. Paid plans start at $9.99 per month.

Trial Period: A 15-day trial period is available for paid plans.

Shopify App Store Rating: 5/5

17. JivoChat Live Chat

JivoChat Live Chat is one of the best Shopify Live Chat apps that lets you connect with customers through live chat, phone, email, and Facebook Messenger. As this app encourages teamwork, you can make your support team more effective to boost customer satisfaction. It also provides insights on your website visitors, such as who’s on your site, where they’re coming from, and which pages they are checking out.

Key features of this Shopify app Live Chat system include:

• Engage with visitors proactively.
• Set up automated responses based on user behavior.
• Keep a record of past chats.
• Seamlessly shift conversations between agents.
• Monitor website visitors in real time.
• Access specific customer data.
• Use pre-made messages for quicker replies.
• Exchange files with customers.
• Facilitate internal communication through group chats.
• Available on mobile, desktop, and browsers.

Pros:

• Receive customer ratings and gather customer insights to spot support issues.
• Through a real-time message viewing option, see what visitors are typing, leading to faster responses.
• Bring in colleagues to assist in customer chats.

Cons:

• Many advanced features are exclusive to the paid plan.
• Pricing based on the number of agents might be costly for any big customer support channel.
• Some users have reported dissatisfaction with the support team’s performance.

Pricing:

JivoChat offers a free plan with limited features. Paid plans start at $29 per month.

Trial Period: A 14-day free trial of the Business plan is available.

Shopify App Store Rating: 4.4/5

18. Chatra Live Chat

For small ecommerce stores eager to offer the best customer support tool, this live chat solution is a friendly tool designed to help businesses like yours grow. Its live chat features help you gather Shopify chat from your website, social media such as Facebook page, and email.

Some of the essential live chat features of the app are:

• Several team members can join the chat to ensure customer satisfaction.
• You can see what visitors are up to on your ecommerce platforms.
• Greet visitors with an automatic chat function for the best customer experience.

Pros:

• Chatra offers a free plan with all the basic features perfect for getting you started without hassle.
• Acts like a central command center for all your Shopify chat, making it easy for customer retention.
• You don’t need to be tech-savvy to use the app.

Cons:

• Unlike most live chat apps, Chatra doesn’t have a dedicated system to keep track of customer queries.
• The reports it offers are pretty basic so you won’t get detailed insights.
• Chatra might not have a deep integration for bigger demands compared to other tools.

Pricing:

Free plan available. Paid plan starts at $21 per month.

Trial Period: 14-day free trial available with paid plans.

Shopify App Store Rating: 4.8/5